Appointment Scheduling
In order to ensure the widest selection of services and times, we highly recommend that you schedule all spa appointments a week in advance. Children under the age of 18 are not permitted in the Spa/Fitness facilities. Please let us know at the moment of booking your services if you have any special request and we will make an effort to accommodate your preference.

What to Bring
Dress up comfortable as we will provide you with a plush Sporting Club and slippers, and access to all the amenities in the locker room. For services you can disrobe to your comfort level, but we suggest you wear undergarments. If you are getting body treatments disposable ones will be provided to you. During our treatments all areas of the body will be covered except the area being treated. 

Appointment Cancellation
We have in place a 12 hour cancellation policy. If you cannot keep your appointment notice is required 12 hours prior to your services to avoid being charge. All no calls, no shows and cancelations within the 12 hours will be charged in full.

Etiquette
In order to ensure, calm, tranquil environment for all our guests, we ask that you do not bring cell phones or pagers into the spa. We also recommend that you leave jewelry or valuables at home. We are not responsible for lost or stolen items. We recommend that you shower prior to your services.

Arriving to Your Services
Please arrive at the spa at least 30 minutes prior to your services. This will allow ample time for you to check in, fill a brief questionnaire, shower and prepare for your first treatment. When you get Spa services you are a “MEMBER FOR THE DAY”, so we invite you to come early or stay late and enjoy all the amenities available. You also have access to the state-of –the –art workout facility, cutting edge classes, outdoor pool and tennis, locker room amenities, steam, sauna and Jacuzzi privileges.

Health Considerations
Please notify your therapist if you have allergies, physical disabilities, are pregnant or have any other health concerns. Therapies involving heat or peels are not recommended for pregnant woman. However, moms to be are welcome to enjoy all other therapies. Alcohol consumption is not recommended at least 2 hours prior to your services.

Arriving Late
As a courtesy to fellow clients, arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on scheduled time so that the next guest will not be delayed. The full value of your treatment will be applied.

Gratuities
Gratuities are not included in the price of our services. They are a matter of personal discretion and should reflect your level of satisfaction with your services. If you have questions our spa concierge will be able to assist you.

Gift Certificates
A gift certificate is a wonderful way to extend your gratitude. Our gift certificates are beautifully presented and are available for any service on the menu or money amount so the person can chose the services they prefer. Please enquire about delivery options.

Group Reservations
Please contact our Spa Director to coordinate a booking of 5 or more persons. A credit card guarantee and 48 hour cancellation period will be required.

Products
In our Spa Desk you will find a retail area with the products that we use like Epicuren line, Get Fresh which is paraben free, candles, and a lot more so you can take home with you a piece of the Spa.

Spa Basket
Spa Baskets are available for your convenience as a gift of wellness. Prices start in $85.00 please contact the spa to order a Spa Basket or for more information.

Parking & Childcare
For your convenience, validated parking is available for all spa guests in the Hyatt parking garage for a maximum of 6 hours. Childcare is available on the premises ask our concierges.

Payment Methods
We accept cash, visa, master card or American express. If you are a guest of the Hyatt Regency La Jolla you may bill your spa services to your room.